Buying tickets

There are 3 places where you can buy tickets for our events: at the box office, at a number of reseller locations and through our online ticket sales system, ActiveTickets. Tickets for specific shows may be available through afilliate organizations, integrating a customized rendition of our webshop into their website.

 


Buying tickets at the box office

Buying tickets at a reseller location

Buying tickets online
Creating an account
Buying online

Terms and conditions
 

 

Buying tickets at the box office

The box office is open during events, except when organized by third parties, that handle their own ticketing. The box office will sell tickets for any event that Doornroosje handles ticketing for. As a rule, the box office will open 30 minutes befor the start of the event. We accept cash, PIN or creditcard.

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Buying tickets at a reseller location

There are several locations where you can walk in to buy our tickets.
These do not provide online sales.
Stadsschouwburg and Concertgebouw De Vereeniging sell tickets online and by telephone for shows in collaboration with Doornroosje that take place in either of these buildings.

The booking office at the Stadsschouwburg
Keizer Karelplein 32H - NIJMEGEN
tel: +31 (0)24 3221100 (tue through sat 12:00 to 16:00)
Tickets Nijmegen logo

The Waaghals record stores in Nijmegen and Arnhem
Achter de Hoofdwacht 7 - NIJMEGEN
tel: +31 (0)24 3223922
Walstraat 15 - ARNHEM
tel: +31 (0)26 4452238
Waaghals logo

The Kroese record stores in Nijmegen and Arnhem
Molenstraat 126 - NIJMEGEN
t.: +31 (0)24 3221346
Rijnstraat 31 - ARNHEM
t.: +31 (0)26 3705116
Kroese logo

State Off Art Metalstore
Zwanenveld 84-03 E - NIJMEGEN
t.: +31 (0)24 3451349
State Off Art logo

For directions and opening hours, see the resellers' websites. An additional fee may be asked. Doornroosje can not be held responsible for the policies and level of service of its resellers. We are open to comments about them, however, through our Contact page. We will act, should a conflict with our own policies occur.

We are only responsible for the information provided through www.doornroosje.nl or by direct contact with Doornroosje, not fro information provided by our resellers.

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Buying tickets online


At this website you can buy tickets 24 hours a day. All available tickets are sold online, from the moment the event is booked definitively up to the start of the show. There may be affiliate websites that have integrated our online shop to sell tickets for events in which they are involved. These may only sell tickets for those shows we collaborate on.

Our online ticket sales system is called ActiveTickets. We were its launching customer years ago, but it is a generic private service that is in use by many venues, thaters and festivals. To buy tickets online, you have to create an account. This only serves for purchases and newsletters from our website. There are no costs attached. There is a small handling fee for each online purchase, however.

ActiveTickets logo

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Creating an account

Click on 'Webshop & account' at the top of the website and then on 'Login'. Click on the 'Register' link on that page, enter your details and click on 'Create account'. The e-mail address will be validated to ensure a working address is being used. You will be receiving your e-tickets or newsletters at this address.

Register a new shopping cart account

Now you can login via 'Login'. Onced logged in you can view and edit your data via 'My account', where you can also review your completed purchases. Now you can also select and buy tickets.

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Buying online

On the 'Home' and 'Agenda' pages you can look for a concert or party. If you have trouble finding a specific show, you can narrow down the listing by specifying a location, genre and/or month. You can also enter a search term.
Bring the cursor to an event of your choice. Click it to open a page with all the event details, or click on 'Tickets' directly. When you have opened the details page, you can click on 'Buy tickets' there.
The ActiveTickets shopping cart will come up. Click on 'Order' if you see the right show presented there. In the next screen you select the kind (when more than one is available) and number of tickets. Click on 'Order' again once you have made your choice. You can now check out.
Choose between iDEAL (if you have a Dutch bank account), creditcard or PayPal, and follow the screens for the chosen payment type. This part of the procedure is screened from us too, but once the payment has completed, this is reported back to our website.
An e-mail will be sent automatically to the address in your account. Attached will be the e-tickets. These are pdf files to print and bring with you to the show. They contain the barcode that will be scanned on entrance and the transaction number that we can use to retrieve the tickets in the system when needed.

There are two payment platforms:

  • iDEAL. This is payment by online banking with a Dutch bank account. For more information and a list of currently joined banks, see the iDEAL website.
  • Paypal. For this you need to start a free account with Paypal. You can put money in this account as a debit or pay by bank or credit card. See the Paypal website for more information.

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General terms and conditions

The reproduction, redistribution or sale of our tickets and e-tickets in any way is prohibited.

Any purchase or order through our websites or at a box office is final. Tickets that were purchased will only be refunded if the activity is cancelled or is changed significantly.

Doornroosje/Merleyn retains the right to adapt or cancel planned activities. In case of a significant change relative to what was announced at the moment of purchase, the buyer is entitled to reimbursement of the purchase sum, or replacement tickets, to be decided by Doornroosje/Merleyn.

Access to activities requires a ticket, purchased at our box office or at a reseller address, or a printout of an e-ticket, purchased at our website or through an affiliate.

Opening hours for our box office depend on our activity schedule.

Contact:
Did you encounter any problem buyng tickets, or do you have an other question or remark?

Please refer to our helpdesk, either by phone (+31-243554243), or by e-mail.

You can also register your complaint or question through our contact form.

Also see our complaints policy, our privacy policy, the description of the order process and our answers to frequent questions.

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